Delivery
HAND MADE TO ORDER
All my designs are hand made to order and most items can take approx 4-6 weeks to be lovingly hand crafted before dispatch. More intricate designs and multiple orders may take longer depending on how busy I am at time of purchase as we usually have a very high demand. Please check individual item description for approximate current lead times.
If you need an item in a hurry please contact me first BEFORE placing your order.
RECEIVING YOUR PARCEL - DELIVERY TIMES
All times are approximate, delays with postal services may occur and are out of my control.
UNITED KINGDOM
2nd Class - 2-3 working days
1st Class Recorded - 1-2 working days
Special Delivery - next day ( from day of posting not from day of purchase)
EUROPE
Standard Airmail - 3-5 working days
International Tracked & Signed - 3-5 working days
WORLDWIDE
Standard Airmail - 5-7 working days
International Tracked and Signed - 5-7 working days
RETURNS
I am happy to receive returns for exchange or refund for any reason.
STRICTLY NO RETURNS OR REFUNDS ON CUSTOM DESIGNS.
Items must be returned within 14 days of receipt.
Before returning any item/s please contact me first.
Items must be unworn, unwashed and with tags still attached.
Please include a note with your order number, full name, email address, postal address, date of purchase and details of the return or exchange.
All parcels should be sent securely packaged via a recorded delivery method for security. I cannot be held responsible for lost parcels.
Refunds will usually be given within 14 working days of receipt of the parcel.
IMPORTANT! : Overseas customers please be sure to mark all returns as 'returned goods' to avoid incurring any customs charges. I will not collect returned parcels with customs charges to pay and they will be returned to you. If you have any concerns please ask your local postal service for advice on filling out your customs form.
Unless there is a fault with the item the customer is liable for all return postage costs.
Failure to comply with these instructions may result in refusal or delay of your refund.
RETURN ADDRESS
Ground Floor Flat,
5 Pearson Street
Calverley
Leeds
LS28 5RG
United Kingdom
